Shipping policy

Last updated: 19 October 2026

TezGoo ships worldwide. This policy explains how and when your order is delivered.

1. Where we ship

We deliver to the countries that can be selected at checkout. If your country is not listed, please contact us at info@tezgoo.com.

2. Shipping costs

Shipping costs are paid by the customer. The exact cost for your address is calculated and shown at checkout before you pay. Product prices do not include shipping.

3. Processing and delivery times

Orders are prepared and handed to the carrier as quickly as possible. Delivery times and carriers vary by country; we work with fast delivery partners and the estimated delivery time for your address is shown at checkout. Delivery times are estimates and may be longer during holidays, peak seasons or customs checks.

Under Turkish law, orders are delivered within the period stated at checkout and in any case no later than 30 days from the order date. If we cannot deliver within this period you may cancel the order and receive a full refund.

4. Shipping from our fulfilment partners

Some products are produced and shipped directly by our production and fulfilment partners. If you order several items, they may arrive in separate parcels on different days. You will not be charged extra for this.

5. Order tracking

When your order ships you will receive an e-mail with tracking information, where the carrier provides it.

6. Customs, duties and taxes

For deliveries outside Türkiye, import duties, taxes or customs fees may be charged by your country. Unless stated otherwise at checkout, these charges are not included in the price and are payable by the recipient.

7. Packaging

Posters are rolled in protective paper and shipped in sturdy packaging so they arrive undamaged.

8. Lost or damaged parcels

If your parcel is lost or arrives damaged, contact us at info@tezgoo.com with your order number and photos. We will arrange a replacement or refund in line with our Refund Policy. The risk of loss passes to you only when the goods are delivered to you.

9. Wrong address

Please check your delivery address carefully. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery; the additional shipping cost may be charged.