Refund policy

Last updated: 19 October 2026

This Returns, Refunds & Right of Withdrawal Policy applies to all purchases made at tezgoo.com (the "Store"), operated by TezGoo, Bahçeşehir / İstanbul, Türkiye (the "Seller", "we", "us"). Contact: info@tezgoo.com.

1. Your right of withdrawal (14 days)

You may withdraw from your purchase within 14 days without giving any reason and without paying any penalty. The withdrawal period starts on the day you, or a third party named by you (other than the carrier), receive the goods. If you ordered several items that are delivered separately, the period starts when you receive the last item.

To exercise this right, send us a clear statement before the period ends, for example by e-mail to info@tezgoo.com, including your order number and the items you wish to return. You may use the model withdrawal form at the end of this policy, but you do not have to.

2. Exceptions

The right of withdrawal does not apply to:

  • goods made to your specifications or clearly personalised (for example, posters printed with names, dates or your own photos);
  • sealed goods that are not suitable for return for health protection or hygiene reasons, once unsealed after delivery;
  • goods that, by their nature, are inseparably mixed with other items after delivery;
  • other cases listed in Article 15 of the Turkish Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) or in the consumer law of your country.

3. How to return an item

  1. Notify us of your withdrawal within 14 days (see section 1).
  2. We will reply by e-mail with the return address and instructions. Because some products are shipped directly by our fulfilment partners, the return address may be our own or that of a partner; please only send items to the address we give you.
  3. Send the goods back without undue delay and no later than 10 days after notifying us of your withdrawal.
  4. Please pack the item carefully; posters should be returned rolled in a sturdy tube.

Return shipping costs:

  • Customers in Türkiye: returns are free of charge when you use the carrier and return code we send you. If you choose another carrier, the cost is yours.
  • Customers outside Türkiye: if you return an item because you changed your mind, you pay the cost of returning it. We recommend a tracked service.
  • Damaged, faulty or wrong items: you never pay for returns – see section 5.

You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

4. Refunds

We will refund all payments received from you, including the original standard delivery costs, within 14 days of the day we receive your withdrawal notice. We may withhold the refund until we have received the goods back or you have provided proof of having sent them, whichever is earlier.

Refunds are made to the original payment method. You will not be charged any fees for the refund. If you chose a delivery method more expensive than the cheapest standard delivery we offer, we do not have to refund the extra cost.

5. Damaged, faulty or wrong items

Please check your order on arrival. If an item arrives damaged or faulty, or you received the wrong item, contact us at info@tezgoo.com within 14 days of delivery with your order number and photos. In most cases you do not need to send the item back: we will send a replacement free of charge or refund you in full, as you prefer. If we do need the item back, we cover the return cost. Your statutory rights for defective goods apply in full: under Turkish Consumer Protection Law No. 6502 you may choose withdrawal from the contract, a price reduction, free repair or a replacement, within the legal liability period of two years from delivery. Consumers in other countries keep the rights given by their local law.

6. Exchanges

We do not offer direct exchanges. If you would like a different size or design, return the original item under this policy and place a new order.

7. Complaints and disputes

For any complaint please contact us first at info@tezgoo.com. Consumers in Türkiye may also apply to the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) or Consumer Courts within the monetary limits announced each year by the Ministry of Trade.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: TezGoo, Bahçeşehir / İstanbul, Türkiye – info@tezgoo.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number: ………………   Ordered on / received on: ………………
Name: ………………   Address: ………………
Date: ………………   Signature (only if this form is sent on paper): ………………