Quick answers to the questions we hear most. Can't find yours? Write to info@tezgoo.com — we reply within 1 business day.
Orders & shipping
How long does delivery take?
Orders are prepared within 1–3 business days. Delivery then usually takes 2–4 weeks depending on your country and the product. Every order ships with tracking, so you can follow it at every step. The exact shipping fee is shown in your cart, based on your delivery country.
How much is shipping?
Shipping is charged separately and depends on the delivery country. You'll see it as a separate line in your cart before you pay — no surprises at checkout.
How can I track my order?
When your order ships, we email you a tracking number. Enter it on our Track your order page to see where your package is. The first tracking update can take 1–3 days to appear.
Do you ship worldwide?
Yes, we ship to most countries. If we can't deliver to your address, checkout will tell you before you pay.
Will I pay customs duties?
Prices include applicable taxes. Some countries charge import duties or handling fees on arrival; these are set by the destination country and paid by the recipient.
Why did my items arrive in separate packages?
Products may ship from different warehouses to reach you faster, so a single order can arrive in more than one package. Each package has its own tracking number.
Payment
Which payment methods do you accept?
You can pay securely with Visa and Mastercard debit or credit cards. Payments are processed with 3D Secure; we never see or store your card details.
Which currency will I be charged in?
All orders are charged in Turkish lira (TRY). Prices in your local currency are shown as an estimate only; your bank converts the amount at its own rate.
Returns & refunds
Can I return an item?
Yes. You can withdraw from your purchase within 14 days of delivery without giving a reason. See our Returns & Refunds Policy for the steps.
My item arrived damaged or wrong. What should I do?
Email us within 14 days at info@tezgoo.com with your order number and a photo. We'll send a replacement or refund you — you don't need to send the item back.
When will I get my refund?
Refunds go back to your original payment method within 14 days of approval. Depending on your bank, it can take a few more days to appear on your statement.
Products
Are the product photos accurate?
We use the manufacturer's photos and describe sizes and materials as precisely as possible. Colours can look slightly different depending on your screen.
Can I change or cancel my order?
Write to us as soon as possible. If your order hasn't shipped yet, we'll change or cancel it free of charge.